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The ultimate question 2.0 : how net promoter companies thrive in a custoer-driven world /

Reichheld, Frederick F.

The ultimate question 2.0 : how net promoter companies thrive in a custoer-driven world / Fred Reichheld, Rob Markey. - 290 páginas : ilustraciones.

Disponible Kindle.

ISBN: 9781422173350

Subjects--Topical Terms:
Liderazgo; cambio organizacional
Relaciones con los clientes.
Éxito en los negocios.
Satisfacción del consumidor.

Dewey Class. No.: 658.872 / R351u

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